Vendor Partner Portal

This Vendor Partner Agreement ("Agreement") is entered into between Kettimelaam Weddings Hub (OPC) Private Limited, an Indian company incorporated under the Companies Act, 2013, having its registered office in Tamil Nadu, India ("Platform", "Kettimelaam", "we", "us"), and the vendor whose details are registered on partners.kettimelaamgroups.com ("Vendor", "you").

By electronically signing this Agreement, you agree to be bound by all the terms and conditions below.

1. DEFINITIONS

"Platform" means the website, mobile applications, and services operated by Kettimelaam at kettimelaamgroups.com and partners.kettimelaamgroups.com.
"Customer" means any person who places a booking through the Platform.
"Booking" means a confirmed reservation of wedding services by a Customer.
"Booking Fee" means the platform service fee paid by the Customer to Kettimelaam to confirm a booking request.
"Advance" means the advance payment made by the Customer directly to you to confirm a Booking.
"Platform Fee" means the flat per-booking fee paid by you to Kettimelaam to accept a Booking, by service tier (see Section 5).

2. RELATIONSHIP BETWEEN PARTIES

You are an independent contractor and not an employee, partner, agent, or joint venturer of Kettimelaam. Nothing in this Agreement creates an employer-employee, principal-agent, or joint venture relationship. You are solely responsible for your business operations, tax compliance, employees, equipment, insurance, and licenses.

3. PLATFORM ROLE

Kettimelaam operates as a technology intermediary that connects Customers and Vendors. We are NOT a party to any service contract between you and a Customer. We do not provide wedding services ourselves. We do not guarantee bookings, revenue, or customer satisfaction.

4. REGISTRATION AND KYC

You agree to:

• Provide accurate business and personal information including legal name, address, mobile, and email.
• Complete PAN and Aadhaar verification through the Platform.
• Upload identity and business documents as requested by Kettimelaam.
• Keep your profile, services, pricing, and availability up to date.
• Notify Kettimelaam of any material changes within 7 days.

You confirm that all information provided during registration is true, accurate, and complete. Providing false information is a material breach of this Agreement.

5. PLATFORM FEES (NO COMMISSION)

Kettimelaam operates on a flat platform fee model. There is NO commission deducted from your service revenue. You retain 100% of the payment you receive from the Customer for your services, subject only to your own tax obligations.

5.A Customer Lead Booking Fee (paid by Customer to Kettimelaam, one-time per booking request):

• Low-Value (single-service booking under Rs. 5,000, any service): Rs. 150 + 18% GST = Rs. 177 — see Section 5.B.1.
• Single-service booking from Rs. 5,000 up to Rs. 1,00,000 (any service tier): Rs. 499 + 18% GST = Rs. 588.82
• Single-service booking above Rs. 1,00,000: Rs. 1,499 + 18% GST = Rs. 1,768.82
• Multi-vendor booking (2 or more services), total under Rs. 1,00,000, no Tier 3 services: Rs. 899 + 18% GST = Rs. 1,060.82
• Multi-vendor booking (2 or more services), containing Tier 3 services OR total Rs. 1,00,000 or more: Rs. 1,499 + 18% GST = Rs. 1,768.82

The Customer Lead Booking Fee is Kettimelaam's revenue for connecting you with the Customer. It is not part of your earnings, and is non-refundable to the Customer once you accept the booking, except as specified in the Refund Policy.

5.B Vendor Platform Fee (paid by you to Kettimelaam, per accepted booking, by service tier):

• Tier 1 - Rs. 299 + 18% GST = Rs. 352.82: Priest, Transport
• Tier 2 - Rs. 999 + 18% GST = Rs. 1,178.82: Melam, Traditional Music, Stage Music, Dance, Beauty, Flower, Stage Decoration, Chariot, Photography, Invitation, Dress
• Tier 3 - Rs. 1,999 + 18% GST = Rs. 2,358.82: Catering, Marriage Hall

5.B.1 Low-Value Exception (single-service bookings under Rs. 5,000): Where the Customer's order value for a single-service booking (any of the 15 services) is under Rs. 5,000 (i.e., Rs. 4,999 or less), the Vendor Platform Fee for that booking is reduced to Rs. 100 + 18% GST = Rs. 118 and the Customer Lead Booking Fee is reduced to Rs. 150 + 18% GST = Rs. 177. Bookings of Rs. 5,000 or more follow the standard Tier 1/2/3 schedule above. This exception applies ONLY to single-service bookings; multi-vendor cart bookings (2 or more services) follow standard cart-fee rules regardless of individual item values.

The Vendor Platform Fee is payable per accepted booking through the in-platform Razorpay payment flow. Current tier classifications and fee amounts are maintained in the Platform's live pricing configuration and may be updated per Section 18 (Modifications), with notice to you.

5.C No Commission, No TDS Deduction by Platform. Kettimelaam does NOT deduct any commission, percentage charge, or TDS from the Customer's service payment to you. The full service amount (advance plus balance) is paid directly by the Customer to you. You retain 100% of your service revenue. Because Kettimelaam never holds your service payment, no TDS under Section 194C is deductible by Kettimelaam on that amount. You are solely responsible for your own tax obligations on your service revenue (Section 10 for details).

5.1 Platform Fee Payment and Non-Payment Consequences. The Vendor Platform Fee must be paid to Kettimelaam through the in-platform payment flow within the 90-minute response window (60 minutes initial plus 30 minutes grace) to accept and confirm a booking. Failure to pay within this window will result in the booking being automatically reassigned to another Vendor and the lead is forfeited (per Section 6).

Where a Platform Fee becomes payable to Kettimelaam outside the standard in-platform Razorpay flow (for example, where Kettimelaam has invoiced you separately for past bookings, or for any reconciliation adjustment), you must remit the Platform Fee to Kettimelaam within 7 calendar days of the invoice or trigger event. Failure to remit will result in:

• Immediate pause of new lead and booking release to your account until the outstanding Platform Fee is paid in full.
• Late payment charges of 2% per month on outstanding Platform Fee amounts.
• Continued non-payment for more than 30 days will result in account suspension, withholding of any pending Platform Fee refunds as setoff, and may lead to legal action for recovery including referral to debt collection agencies.
• Repeated non-payment (more than 2 instances in any 12-month period) is grounds for permanent termination of the vendor account.

6. RESPONSE TIME OBLIGATIONS

When a Booking Request is sent to you via WhatsApp or the Platform, you must respond within 90 minutes total (60 minutes initial response window plus 30 minutes grace period). Failure to respond will result in:

• The Booking being reassigned to another Vendor.
• Your response rate metric being impacted on the Platform.
• Possible account suspension if non-response becomes a pattern (more than 3 missed requests in 30 days).

7. SERVICE STANDARDS

You agree to:

• Deliver services on the agreed date, time, and location specified in the Booking.
• Maintain quality consistent with your Platform descriptions, photos, and ratings.
• Bring required equipment, staff, supplies, and licenses to the event.
• Comply with all applicable laws including food safety (catering), fire safety (venues), and noise regulations.
• Behave professionally toward Customers, their guests, and Kettimelaam staff.

7.1 Penalties for Service Breach. Any breach of the service standards above, including but not limited to failure to deliver, late arrival exceeding 30 minutes, substandard service, missing equipment or staff, or non-compliance with applicable laws, may result in any combination of the following:

• Full refund liability to the Customer passed to you, including the Advance and any platform-collected amounts.
• Penalty deduction from your future earnings or pending payouts (typically Rs. 1,000 to Rs. 5,000 per verified incident depending on severity).
• Account suspension pending Kettimelaam's investigation.
• Permanent termination for repeated breaches (2 or more verified breaches in any 90-day period) or single severe breaches (e.g., complete no-show, fraud, harm to Customer or guests).
• Recovery of all Kettimelaam losses (refunds processed, marketing replacement costs, dispute handling time) via setoff against any pending Platform Fee refunds or via legal action.

8. CUSTOMER INTERACTIONS — STRICT PLATFORM RULES

To protect Customers, the Platform integrity, and the broader Vendor community, you agree NOT to:

• Contact a Customer outside the Platform before the Booking is confirmed and contact is released by Kettimelaam.
• Offer or solicit off-Platform bookings to bypass the Platform Fee.
• Share, sell, or misuse Customer contact information for any purpose other than fulfilling the specific Booking.
• Engage in any harassment, spam, or unwanted communication with Customers or their guests.

Violation of any rule in this Section 8 may result in immediate permanent ban, forfeiture of any pending payouts, and legal action.

9. CANCELLATIONS BY VENDOR

Once you accept a Booking, you are contractually obligated to deliver. If you cancel a confirmed Booking:

• More than 30 days before event date: Warning, no monetary penalty.
• 7 to 30 days before: Rs. 500 penalty deducted from future earnings, account flagged for review.
• Less than 7 days before: Rs. 2,000 penalty plus 30-day account suspension.
• No-show on event date: Permanent ban, full Customer refund liability passed to you, and possible legal action.

10. PAYMENTS AND SETTLEMENT

Customer Service Payment. The Customer pays you directly for the full agreed value of your services (advance plus balance) through whatever payment method you mutually agree (UPI, bank transfer, in-platform Razorpay link, or cash where applicable). Kettimelaam does NOT collect, hold, route, or split the Customer's service payment. The full service amount is yours.

Vendor Platform Fee Payment. When you accept a booking, you pay the applicable Platform Fee to Kettimelaam through the in-platform Razorpay flow (per Section 5). Kettimelaam issues a GST-compliant tax invoice for each Platform Fee paid.

Platform Fee Refunds. Where you are entitled to a Platform Fee refund (for example, where the Customer cancels before you render services, per the Refund Policy), the refund is credited to your verified bank account within 7 business days of refund approval.

Required Documents. Bank account verification, valid PAN, and (where applicable) GST registration are required for any Platform Fee refunds.

Your Tax Responsibility. You are solely responsible for your own tax obligations on your service revenue (GST collection and filing, Income Tax). Because Kettimelaam never holds your service payment, Kettimelaam does NOT deduct TDS on your service payment. You are responsible for collecting GST from the Customer (where applicable based on your services and turnover threshold) and filing your own GST returns. You are responsible for declaring your income from Bookings in your annual Income Tax Return.

11. REVIEWS AND RATINGS

Customers may rate and review your services after a completed Booking. You agree:

• Reviews represent genuine Customer feedback and must not be solicited dishonestly.
• You will not pay for, solicit, or post fake reviews.
• You will not threaten, harass, or retaliate against Customers who leave honest reviews.
• Kettimelaam may publicly display average ratings, total reviews, and review text on your profile.
• You may reply to reviews professionally; abusive replies will be removed.

11.1 Complaint and Rating Thresholds. Customer satisfaction is essential to platform integrity. The following thresholds will trigger automated review and action:

• Average rating below 3.5 stars over 10 or more completed Bookings: account flagged for review, lead access may be restricted, and Kettimelaam may require a service-improvement plan.
• 3 or more verified Customer complaints within any 30-day period: account suspension pending investigation; possible permanent termination.
• 5 or more verified complaints in any 12-month period: permanent termination and forfeiture of any pending payouts.
• Single severe complaint (e.g., fraud, theft, assault, gross misrepresentation): immediate permanent termination and possible referral to law-enforcement authorities.

A "verified complaint" means a Customer-raised issue that Kettimelaam, after reasonable inquiry, finds substantively justified. You will be notified and given a fair opportunity to respond before any final action.

12. CONTENT AND INTELLECTUAL PROPERTY

By uploading photos, descriptions, videos, or other content to the Platform, you grant Kettimelaam a non-exclusive, royalty-free, worldwide license to use, display, modify, and promote such content for the operation, advertising, and marketing of the Platform across any media (website, social media, paid ads, etc.) during the term of this Agreement.

You confirm that you own all uploaded content or have the rights to use it, and that the content does not infringe any third-party intellectual property rights.

13. DATA PROTECTION (DPDP ACT)

We handle your personal data in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act). You agree to:

• Keep Customer data confidential.
• Not retain Customer contact information after a Booking is completed (other than as required for tax records under Indian law).
• Not use Customer data for any purpose other than fulfilling the specific Booking.
• Comply with the DPDP Act and any other applicable data protection laws.

14. ACCOUNT SUSPENSION OR TERMINATION

Kettimelaam may suspend or terminate your account at any time, with or without notice, for:

• Material breach of this Agreement.
• Repeated negative Customer feedback or low ratings.
• Failure to maintain valid KYC, bank, or contact details.
• Bypassing the Platform or offering off-Platform pricing.
• Fraud, misrepresentation, or unlawful conduct.

You may terminate this Agreement at any time by giving 30 days written notice via email to support@kettimelaamgroups.com, provided all pending Bookings are honored.

15. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Kettimelaam, its directors, employees, and affiliates from any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from or related to:

• Your services or any harm, injury, or loss caused at any event you serviced.
• Your breach of this Agreement.
• Your violation of any applicable law or third-party right.
• Any Customer dispute relating to your services.

16. LIMITATION OF LIABILITY

To the maximum extent permitted by law:

• Kettimelaam is NOT liable for any indirect, incidental, special, consequential, or punitive damages.
• Our total cumulative liability to you in any 12-month period is capped at the total Platform Fees Kettimelaam collected from you during that period.
• We are not liable for delays, failures, or Booking issues caused by Customer actions, third-party service providers (payment gateways, SMS providers, WhatsApp, etc.), or events beyond our reasonable control (force majeure).

17. MARKETING AND PROMOTION

We may use your business name, logo, photos, and descriptions in our marketing material (Instagram, Facebook, Google Ads, brochures, etc.) at no additional cost during the term of this Agreement, with appropriate attribution. You may opt out at any time by writing to support@kettimelaamgroups.com.

18. MODIFICATIONS TO THIS AGREEMENT

Kettimelaam may modify this Agreement at any time by giving you 30 days notice via email or in-app notification. Your continued use of the Platform after the notice period constitutes acceptance of the modified terms. If you do not agree to the modifications, you may terminate this Agreement per Section 14.

19. GOVERNING LAW AND DISPUTE RESOLUTION

This Agreement is governed by the laws of India. Any dispute arising out of or in connection with this Agreement shall first be attempted to be resolved through good-faith negotiation between the parties.

If the dispute is not resolved within 30 days of written notice, it shall be referred to arbitration under the Arbitration and Conciliation Act, 1996, with the following terms:

• Seat of arbitration: Chennai, Tamil Nadu
• Language: English
• Number of arbitrators: One sole arbitrator (mutually appointed)

Subject to arbitration, the courts at Chennai, Tamil Nadu shall have exclusive jurisdiction.

20. SEVERABILITY AND ENTIRE AGREEMENT

If any provision of this Agreement is held invalid, illegal, or unenforceable by a competent authority, such provision shall be deemed modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

This Agreement, together with the Platform's published Terms of Service, Privacy Policy, Refund Policy, and any platform notifications regarding updates, constitutes the entire agreement between you and Kettimelaam regarding the subject matter herein and supersedes all prior agreements, understandings, and representations.

21. CONTACT

For all communications under this Agreement:

• General Support: support@kettimelaamgroups.com
• Grievance Officer: grievance@kettimelaamgroups.com
• Registered Office: Tamil Nadu, India
• WhatsApp: +91 78457 41983

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BY CLICKING "I AGREE" AND THEN "SIGN AGREEMENT" BELOW, YOU CONFIRM THAT:

1. You have read and understood every section of this Agreement.
2. You have the authority to enter into this Agreement on behalf of your business.
3. The information you provided during registration is accurate and complete.
4. You agree to be legally bound by this Agreement under the Information Technology Act, 2000 and Indian Contract Act, 1872.

Audit logs (electronic signature timestamp, user agent, agreement version) will be recorded as proof of consent.

— END OF AGREEMENT —

I have read, understood, and agree to all the terms of this Vendor Partner Agreement. I confirm that the information I provided during registration is true and accurate. I understand that clicking "Sign Agreement" below is my electronic signature under the IT Act 2000 and Indian Contract Act 1872, and is legally binding.